Privacy Policy
Last updated: June 2026
ComplySA respects your privacy and takes reasonable steps to protect personal information provided to us.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you use this website, contact us or use our services.
Who we are
ComplySA provides general business, governance, documentation, digital and administrative support services in South Australia.
Our website address is:
complysa.com.au
You can contact us at:
info@complysa.com.au
Information we may collect
We may collect personal information that you provide to us, including:
- your name
- email address
- phone number
- organisation or business name
- preferred language
- details about the service you are enquiring about
- information included in your message or enquiry
- documents or information you choose to provide to us
- payment or billing-related information, where applicable
For some services, such as Age Pension application support or document preparation support, you may provide additional personal information so we can understand your request and assist with the agreed task.
Please do not send highly sensitive personal documents unless we have asked for them and confirmed the appropriate way to provide them.
Website and technical information
When you visit our website, some technical information may be collected automatically, such as:
- browser type
- device type
- IP address
- pages visited
- general website usage information
This information may be collected through website hosting, analytics, security tools or similar services.
How we use your information
We may use your information to:
- respond to your enquiries
- provide information about our services
- assess whether we may be able to assist you
- provide agreed services
- prepare documents, forms, records or digital support work
- manage bookings, invoices, payments or administration
- improve our website and services
- meet legal, accounting or record-keeping obligations
- protect the security of our website and systems
Disclosure of information
We do not sell your personal information.
We may disclose information where reasonably necessary to:
- provide the service you have requested
- use trusted service providers, such as website hosting, email, form, payment or cloud storage providers
- comply with a legal obligation
- respond to lawful requests from government or regulatory bodies
- protect our rights, safety, systems or business operations
- obtain professional advice, where necessary
Some third-party service providers may store or process information outside Australia.
Age Pension application support
Where we assist with Age Pension online application support, we provide administrative and practical support only.
We do not decide eligibility, payment amount or approval outcome. Those decisions are made by Services Australia.
We do not provide financial advice, legal advice, tax advice, migration advice or clinical advice.
DriverLog and digital systems
DriverLog and other digital systems operated or supported by ComplySA may involve additional privacy notices or user terms, especially where trial users, account registration, subscription payment or training records are involved.
Where applicable, additional privacy terms may be provided for those systems.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, email system or online service can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through general website forms or ordinary email unless we have confirmed the appropriate method.
Retention of information
We keep personal information only for as long as reasonably needed for the purpose it was collected, including service delivery, administration, record keeping, legal obligations and dispute management.
When information is no longer required, we may delete, destroy or de-identify it where appropriate.
Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to such a request.
Complaints
If you have a concern about how we handle your personal information, please contact us first at:
info@complysa.com.au
We will review your concern and respond where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this website.